Privacy Policy
How Reliant Insurance Services collects, uses, protects, and shares information, the terms that apply to text messages we send, and the terms that govern use of this website.
Effective date: August 28, 2026. Last updated: August 28, 2026.
Reliant Insurance Services LLC ("Reliant," "we," "us," or "our") is an independent insurance agency licensed in the State of Florida under agency license L097080, with its principal office at 4830 W Kennedy Blvd, Suite 600, Tampa, FL 33609. We provide homeowners, automobile, flood, umbrella, and related personal insurance guidance to clients throughout Florida.
This page explains what information we collect, how we use and protect it, when we share it, the terms that apply to text messages we send you, and the terms that govern your use of this website.
As a licensed insurance agency, Reliant is a financial institution under the federal Gramm-Leach-Bliley Act. Our handling of nonpublic personal information is governed by that Act, its implementing regulations, and applicable Florida insurance privacy statutes and rules, in addition to this policy. Where this policy and applicable insurance privacy law differ, the law controls.
Information we collect
Information you provide to us
- Contact details such as your name, mailing and property addresses, email address, and telephone and mobile numbers.
- Property and household details needed to evaluate coverage, including construction and roof information, protective devices, prior loss and claims history, vehicle and driver information, watercraft details, and current policy information.
- Underwriting details a carrier requires, such as date of birth, marital status, occupation, driver's license number, and, where a carrier requires it for underwriting or identity verification, your Social Security number.
- Payment method details, billing address, and mortgagee or lienholder information. We do not store complete payment card or bank account numbers on our own systems; payment processing is handled by the carrier or a third-party processor.
- Anything you send us through a form on this site, by email or text message, or in conversation with a member of our team.
Information we receive from others
To quote and service coverage accurately, we may obtain information from insurance carriers, prior insurers, consumer reporting agencies, motor vehicle records, claims history databases, property appraiser and county records, and property data providers. We may also receive your name and contact information from a professional who has introduced you to us, such as a real estate agent, lender, attorney, financial advisor, or CPA. Receiving a referral does not by itself constitute your consent to receive automated marketing text messages from Reliant; we obtain that consent from you directly.
Information collected automatically
When you visit this site, our hosting provider records standard technical information such as IP address, browser and device type, referring page, and pages viewed. We use this to keep the site secure and to understand general usage patterns.
Consent records
Where you opt in to email or text message communications, we retain a record of that consent, including the date and time, the wording of the disclosure presented to you, the channel through which consent was given, and the IP address or the name of the representative who documented it.
How we use information
- Prepare quotes and proposals, submit applications, and place coverage with carriers.
- Service policies, including changes, endorsements, renewals, certificates, mortgagee and escrow requests, and claims intake and routing.
- Conduct coverage reviews, provide risk recommendations, and respond to questions.
- Communicate with you about your quote, policy, billing, renewal, or service request.
- Send marketing and informational communications where you have consented or where otherwise permitted by law.
- Verify identity, prevent fraud, and maintain the security of our systems.
- Maintain records required by Florida insurance law, carrier agreements, and our professional liability obligations.
We do not use artificial intelligence tools to make final underwriting, coverage, binding, cancellation, or claims determinations. Those decisions are made by licensed personnel or by the insurance carrier.
How we share information
We share information only as needed to do the work you have asked us to do, or as required by law:
- With insurance carriers, wholesalers, managing general agents, and surplus lines brokers in order to obtain quotes, bind coverage, and service policies.
- With service providers that support our operations, such as agency management and CRM, email and messaging, cloud hosting, comparative rating, e-signature, inspection, and IT and security vendors, under obligations of confidentiality and restricted to performing services for us.
- With premium finance companies, mortgage servicers, lienholders, and title or closing agents when confirmation of coverage is required.
- With our attorneys, accountants, and professional liability carrier.
- With regulators, including the Florida Office of Insurance Regulation and the Florida Department of Financial Services, and with law enforcement, when required by law or to establish or defend legal claims.
- With a successor entity in connection with a merger, acquisition, or book of business transfer, subject to the protections of this policy.
- With any other party you direct us to in writing.
We do not sell, rent, or license your personal information, and we do not share it with third parties for their own marketing purposes.
Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All of the sharing categories described above exclude text messaging originator opt-in data and consent. This information will not be shared with any third party or affiliate for marketing or promotional purposes.
Text messaging originator opt-in data and consent may be shared only with the messaging service providers, subprocessors, and telecommunications carriers strictly necessary to transmit the messages you have requested, and only for that purpose.
We do not purchase, rent, import, or append mobile telephone numbers from third-party lists or lead vendors for the purpose of sending text messages. Every mobile number we message has provided consent directly to Reliant Insurance Services LLC.
Consumer reports used in underwriting
Insurance carriers commonly rely on consumer reports when underwriting and rating a policy. These may include credit-based insurance scores, motor vehicle records, claims history reports such as C.L.U.E., and property inspection and valuation reports. When you request a quote, we and the carriers we submit to may obtain these reports as permitted by law.
These reports come from consumer reporting agencies as defined by the federal Fair Credit Reporting Act. If a carrier takes an adverse action based in whole or in part on information in such a report, you have the right to receive notice of that action, to be told which reporting agency furnished the report, to obtain a free copy of the report from that agency, and to dispute the accuracy or completeness of the information it contains.
Cookies and analytics
This site uses cookies and similar technologies that are strictly necessary to keep the site functioning, enable form submission, and maintain security. We do not run advertising or remarketing pixels on this website. Most browsers allow you to refuse or delete cookies through their settings; disabling cookies may affect how parts of this site function.
This site does not currently respond to browser Do Not Track signals, because no uniform industry standard for those signals has been adopted.
How we protect information
We maintain administrative, technical, and physical safeguards designed to protect nonpublic personal information against loss, misuse, and unauthorized access. These include access controls limiting information to personnel with a business need, encryption of data in transit, multi-factor authentication on business systems, vendor due diligence, and workforce training. No method of transmission or storage is completely secure. Please do not send sensitive identifiers such as Social Security numbers, driver's license numbers, or financial account numbers by unencrypted email or text message; ask us for a secure method instead.
How long we keep information
We retain client and applicant records for as long as necessary for the purposes described above and for the periods required by Florida insurance recordkeeping requirements, carrier agreements, tax rules, applicable statutes of limitation, and our professional liability obligations. Consent and opt-out records are retained for at least five years following the last message sent or the date consent was revoked, whichever is later.
Your choices
- Text messages: reply STOP to any message from us at any time.
- Marketing email: use the unsubscribe link in any marketing message or contact us directly. Service messages relating to an active quote, policy, billing matter, or claim may continue.
- Telephone calls: ask us to add your number to our internal do-not-call list and we will honor that request promptly.
- Access and correction: ask what personal information we hold about you and ask us to correct inaccuracies. We may verify your identity before acting.
- Deletion: ask us to delete your personal information. We may decline where retention is required by insurance recordkeeping law, carrier agreements, an active policy or claim, or another legal obligation, and we will explain the basis for any denial.
Certain rights under the Florida Digital Bill of Rights apply only to businesses meeting statutory revenue and activity thresholds. We honor the requests described above regardless of whether those thresholds apply to us. As a financial institution under the Gramm-Leach-Bliley Act, we provide a privacy notice describing our information-sharing practices; this page serves as that notice. We do not share nonpublic personal information with nonaffiliated third parties except as permitted by that Act, so no separate opt-out right regarding such sharing arises.
Children
This website is intended for adults. We do not knowingly collect personal information from children under 13 through this site, other than information about household members provided by an adult applicant in connection with an insurance application.
Changes to this policy
We may update this policy from time to time. The current version will always appear on this page with its effective date. Continued use of this website or our services after a revision constitutes acceptance of the current version.
Text message terms
These terms govern text messages sent by Reliant Insurance Services LLC to mobile numbers you provide.
Program description
We send text messages regarding insurance quote requests, applications, policy service, billing and renewal reminders, appointment scheduling, document requests, and claims follow-up, and, where you have separately consented, informational and promotional messages about our services.
How you opt in
You provide express written consent by checking the dedicated text message consent box on a Reliant web form and submitting the form; by providing verbal consent to a Reliant representative during a telephone call, which we document; or by texting a keyword or sending a message to a Reliant number. The disclosure presented at opt-in reads substantially as follows: "I agree to receive text messages from Reliant Insurance Services LLC at the mobile number provided, including messages sent using automated technology, regarding my insurance quote, policy, and service requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase."
Consent is not a condition of purchase
You are not required to consent to text messages in order to obtain a quote, purchase insurance, or receive services from us. If you decline, we will communicate with you by telephone, email, or mail.
Frequency and cost
Message frequency varies based on your activity and account status, and is typically fewer than ten messages per month. Message and data rates may apply. Reliant does not charge for text messages, but your mobile carrier's standard rates apply.
How to opt out and how to get help
Reply STOP to any message from us at any time. You will receive one confirmation message and will not receive further messages from that program. You may also opt out by calling (813) 925-6000 or emailing johnt@myreliantinsurance.com. Opting out of text messages does not opt you out of email or telephone communications; those must be requested separately. For help, reply HELP to any message, call (813) 925-6000, or email us.
Carriers and delivery
Our messaging program is supported by major United States wireless carriers, including AT&T, Verizon Wireless, T-Mobile, and U.S. Cellular, among others. Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed, and Reliant is not liable for delayed or undelivered messages. Carrier support may change without notice.
Changed or reassigned numbers
You agree to notify us promptly if the mobile number you provided is deactivated, changed, or transferred, so that we do not send messages to a subsequent subscriber of that number.
Limits on what text messaging can be used for
Text messaging is not a secure channel. Do not send Social Security numbers, driver's license numbers, account numbers, or payment information by text. Text messages may not be used to request that coverage be bound, changed, increased, decreased, or cancelled, or to report a claim.
Website terms of use
Acceptance
By accessing or using this website you agree to these terms of use. If you do not agree, please do not use the site.
Informational purposes only
The content on this website is general information about insurance coverage. It is not legal, tax, or financial advice, not an offer to sell insurance, not a solicitation in any state where we are not licensed, and not a substitute for the terms of an actual policy. Coverage descriptions are summaries. Availability, terms, conditions, limits, and exclusions vary by carrier and are subject to underwriting approval. The policy itself governs in all cases.
Licensing
Reliant Insurance Services LLC is an independent insurance agency licensed in the State of Florida under agency license L097080. We are appointed by, and act as agent for, the insurance carriers with whom we place coverage. We are not an insurance carrier and do not underwrite, issue, or fund insurance policies.
Coverage cannot be bound through this site
Submitting a quote request, application, or any other form on this site does not bind, alter, extend, or cancel insurance coverage. No coverage is in force unless and until it is confirmed in writing by Reliant and issued by the insurance carrier. Requests to bind, change, increase, decrease, or cancel coverage, and reports of claims, must be made by telephone to (813) 925-6000 or by email to a Reliant representative and must be confirmed by us in writing. Please do not rely on a voicemail, text message, web form, or social media message for any time-sensitive coverage request.
Quotes are estimates
Premium quotes are estimates based on the information provided and are subject to underwriting review, inspection, verification of information, and carrier approval. Actual premiums, terms, and eligibility may differ, and quotes may expire or be withdrawn.
Accuracy of information you provide
You agree that information you submit is accurate and complete to the best of your knowledge. Material misrepresentation or omission in an insurance application may result in denial of coverage, rescission of a policy, or denial of a claim.
Acceptable use
You may not use this site to violate any law; to submit false, fraudulent, or another person's information without authorization; to attempt to gain unauthorized access to our systems; to introduce malicious code; to scrape, harvest, or automatically collect content or contact information; to interfere with the site's operation; or for any commercial purpose other than requesting insurance services from Reliant.
Intellectual property
The content, layout, graphics, and marks on this site are owned by or licensed to Reliant Insurance Services LLC and are protected by applicable law. You may view and print pages for your own personal, non-commercial use. You may not reproduce, republish, modify, mirror, or distribute this site's content for commercial purposes without our written permission.
Electronic communications and records
By providing your email address or mobile number, you consent to receive communications from us electronically and agree that electronic communications, disclosures, notices, and signatures satisfy any legal requirement that such communications be in writing. You may withdraw this consent by contacting us, though doing so may limit our ability to serve you electronically.
Links to other sites
We have not reviewed every site linked from this one, including carrier portals and payment services, and are not responsible for the content, security, or privacy practices of any linked site. A link does not imply endorsement. Use of any linked site is at your own risk.
Disclaimer
This site and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the site will be uninterrupted or error free, or that its content is complete, accurate, or current at any given time. This disclaimer applies to the website and does not limit any duty Reliant owes you as your insurance agent under Florida law.
Limitation of liability
To the fullest extent permitted by law, Reliant Insurance Services LLC and its members, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of your use of or inability to use this website, even if we have been advised of the possibility of such damages. This limitation applies to use of the website and does not limit Reliant's professional liability arising from insurance services rendered.
Indemnification
You agree to indemnify and hold harmless Reliant Insurance Services LLC and its members, officers, employees, and agents from any claim, loss, liability, or expense, including reasonable attorneys' fees, arising from your violation of these terms, your misuse of this site, or information you submit that is false or that you were not authorized to provide.
Changes to these terms
We may revise these terms at any time by posting an updated version on this page. Continued use of the site after a revision constitutes acceptance of the current version.
Governing law and venue
These terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Subject to the arbitration provision below, any dispute relating to this website will be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and you consent to personal jurisdiction there.
Severability and entire agreement
If any provision is held unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force. These terms, together with the privacy policy and text message terms on this page, constitute the entire agreement regarding your use of this site. They do not modify any insurance policy, application, or separate written agreement between you and Reliant or an insurance carrier.
Arbitration and class action waiver
Agreement to arbitrate
You and Reliant agree that any dispute, claim, or controversy arising out of or relating to this website, these terms, the privacy policy, the text message terms, or any communications sent to you by Reliant, including claims under the Telephone Consumer Protection Act, the Florida Telephone Solicitation Act, or any other communications statute, will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable consumer arbitration rules, and not in court, except that either party may bring an individual claim in small claims court.
Class action waiver
You and Reliant agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any class or representative proceeding.
Jury trial waiver
To the extent any claim proceeds in court rather than arbitration, you and Reliant each waive any right to a trial by jury.
How to opt out of arbitration
You may opt out of this arbitration provision by sending written notice to Reliant Insurance Services LLC, 4830 W Kennedy Blvd, Suite 600, Tampa, FL 33609, Attention: Legal, within 30 days of first accepting these terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these terms.
Severability of this section
If the class action waiver is held unenforceable as to a particular claim, that claim will proceed in court and this arbitration provision will not apply to it. The remainder of this section will otherwise survive.
Contact us
To exercise a privacy choice, request access or correction, opt out of communications, or ask a question about this page, contact us using any method below and include your name, the best way to reach you, and a description of your request.
Reliant Insurance Services LLC
4830 W Kennedy Blvd #600, Tampa, FL 33609
(813) 925-6000
johnt@myreliantinsurance.com
4830 W Kennedy Blvd #600
Tampa, FL 33609
(813) 925-6000
Fax (813) 499-1980
Coverage descriptions on this site are general and do not amend or alter any policy. Availability, terms, and conditions vary and are subject to underwriting approval. Refer to the policy for complete details.